Here you will find important things:
Booking terms and conditions
Privacy Policy
Booking Terms and Conditions
(Please note we have separate T&Cs for 21KR and Lamond Neuk)
21KR Bed and Breakfast – Terms & Conditions
Thank you for choosing to stay at 21KR Bed and Breakfast. To ensure clarity and a smooth booking process, please read the following Terms & Conditions carefully. By making a booking, you agree to the terms set out below.
1. General Information
1.1. By making a booking, you agree to abide by these Terms & Conditions.
1.2. These terms apply to all bookings made directly with us via our website, phone, message, email, or approved third‑party platforms.
1.3. Where a booking is made via a third‑party platform, additional terms specific to that platform may also apply.
1.4. Long stays: For bookings of 2 weeks or more, additional terms apply and are available on request.
2. Booking Process
2.1. Reservations: Bookings can be made directly on our website, by phone, or through approved platforms.
2.2. Confirmation: A direct booking is only confirmed once you receive a confirmation email from us.
2.3. Deposit: For direct bookings, a non‑refundable deposit of 10% or £30 (whichever is greater) is required.
2.4. Balance: The remaining balance is due 21 days before arrival. For non‑refundable rates (where available), the full amount is due at the time of booking.
3. Payment
3.1. Payments can be made via credit/debit card, bank transfer, or cash (for direct bookings only).
3.2. Failure to pay the balance by the due date may result in cancellation of your booking.
4. Cancellation and Amendments Policy
4.1. Guest Cancellation
Grace period: Guests may cancel within 24 hours of making a booking without penalty*.
Standard bookings:
Cancellations made more than 21 days before arrival result in loss of deposit only*.
Cancellations made within 21 days of arrival are charged at 100% of the total booking value.
Non‑refundable rates:
Cancellation at any time after the 24‑hour grace period* is charged at 100% of the total booking value.
\*Guests are liable for any bank charges incurred when refunding deposits or payments. These will be deducted from the refunded amount.
4.2. Amendments
Amendments made 21+ days before arrival that reduce the booking value incur a £15 administration fee per day/per room affected.
Amendments made within 21 days of arrival that reduce the booking value are non‑refundable and charged at 100% of the original booking value.
4.3. No‑Show / Early Departure
If a guest does not arrive, the full reservation cost will be charged and the booking will be deemed terminated.
If a guest departs earlier than the booked check‑out date, the full reservation cost will still apply.
4.4. Owner Cancellation
In the unlikely event that we are required to cancel your booking, you will be offered a full refund or the option to rebook for alternative dates. If the new dates selected are of higher value, the difference in price will be payable by the guest. If the new dates are of lower value, the difference will be refunded.
5. Check‑In and Check‑Out
5.1. Check‑In: From 15:00 to 21:00. If you expect to arrive outside these hours, please contact us in advance. As this is a family home, we are not always present; therefore, please provide your estimated arrival time so we can ensure someone is available to welcome you. Late check‑ins may incur a fee.
5.2. Check‑Out: By 11:00 on the day of departure. Late check‑outs may incur an additional charge.
6. House Rules
6.1. Occupancy: Maximum of 2 guests per room, with the exception of 1 child under 2 years old on the day of departure.
6.2. Group bookings: Not accepted. Maximum of 2 rooms per booking.
6.3. Pets: Not permitted.
6.4. Smoking: Strictly prohibited inside the property. A £150 cleaning fee applies for any breach.
6.5. Damage: Guests are responsible for any damage caused during their stay and will be charged for repairs or replacements. 6.6. Events: Parties or events are not permitted.
7. Breakfast
A continental breakfast is included in the booking price. Please inform us of any dietary requirements at least 2 days before arrival.
8. Liability
We do not accept liability for loss, damage, or theft of personal belongings.
8.2. We are not liable for events outside our control (e.g., extreme weather, local disruptions) that may affect your stay.
9. Complaints
Please notify us immediately if you experience any issues during your stay. Complaints raised after departure may not be resolved.
10. Privacy
Your personal information will be handled in accordance with our Privacy Policy, which complies with UK GDPR regulations.
11. Governing Law
These Terms & Conditions are governed by the laws of Scotland. Any disputes will be subject to the jurisdiction of the Scottish courts.
12. Seasonal Minimum Stay
During peak periods (e.g., The Open Championship, Alfred Dunhill Cup, graduation weeks, major university events, etc.), a minimum stay of 3 nights may apply. This will be clearly communicated at the time of booking.
13. Special Event Pricing
Bookings made during designated special event periods (e.g., The Open Championship, Alfred Dunhill Cup, graduation weeks, major university events, etc.) are non‑refundable, regardless of notice given. Full payment is required at the time of booking. These terms will be clearly stated at the time of reservation.
14. Force Majeure
We are not liable for any failure or delay in fulfilling our obligations due to events outside our reasonable control, including but not limited to: Acts of God, war, terrorism, civil unrest, government restrictions, pandemics, extreme weather, or failure of public utilities.
In such circumstances:
We will make reasonable efforts to offer alternative dates or issue a credit voucher.
Refunds are not guaranteed and will be considered at our discretion.
Special event bookings remain non‑refundable, regardless of circumstances.
By making a booking, you confirm that you have read, understood, and agree to these Terms & Conditions.
If you have any questions or special requests, please contact us at: Claire@21kr.co.uk
Lamond Neuk, self‑catering house – Terms & Conditions
These terms apply specifically to bookings for our self‑catering property, Lamond Neuk. To ensure clarity and a smooth booking process, please read the following Terms & Conditions carefully. By making a booking, you agree to the terms set out below.
1. General Information
1.1. These terms apply to all bookings for Lamond Neuk made directly with us or via approved third‑party platforms.
1.2. Where a booking is made via a third‑party platform, their terms may also apply.
1.3. Maximum occupancy is 7 guests, including children, with the exception of 1 child under 2 years old on the day of departure. Please note the house is set up with 6 beds; the 7th bed is a pop‑up single that can be added to either upper‑floor bedroom.
1.4. Pets: Unfortunately, we cannot accommodate pets.
1.5. The property is located in a quiet residential area; guests must respect neighbours at all times.
1.6. Minimum stay: 4 nights.
1.7. Long stays: For bookings of 2 weeks or more, additional terms apply and are available on request.
2. Booking, Deposit & Payment
2.1. A booking is only confirmed once you receive written confirmation from us.
2.2. A non‑refundable deposit of 20% (or £100 minimum) is required for direct bookings.
2.3. The remaining balance is due 30 days before arrival.
2.4. A refundable security deposit of £200 is required. This will be returned within 7 days of departure, subject to inspection and any deductions for damage, excessive cleaning, or breach of house rules.
3. Payment
3.1. Payments can be made via credit/debit card, bank transfer, or cash (for direct bookings only).
3.2. Failure to pay the balance by the due date may result in cancellation of your booking.
4. Cancellation & Amendments
4.1. Guest Cancellation
Grace period: Guests may cancel within 24 hours of making a booking without penalty*.
Standard bookings:
Cancellations made more than 30 days before arrival result in loss of deposit only*.
Cancellations made within 30 days of arrival are charged at 100% of the total booking value.
Special event periods (e.g., The Open, Dunhill, graduation weeks):
Bookings are non‑refundable and payable in full at the time of booking.
Non‑refundable rates:
Cancellation at any time after the 24‑hour grace period* is charged at 100% of the total booking value.
*Guests are liable for any bank charges incurred when refunding deposits or payments. These will be deducted from the refunded amount.
4.2. Amendments
Amendments made 30+ days before arrival that reduce the booking value incur a £30 administration fee per day affected.
Amendments made within 30 days of arrival that reduce the booking value are non‑refundable and charged at 100% of the original booking value.
4.3. No‑Show / Early Departure
If a guest does not arrive, the full reservation cost will be charged and the booking will be deemed terminated.
If a guest departs earlier than the booked check‑out date, the full reservation cost will still apply.
4.4. Owner Cancellation
In the unlikely event that we are required to cancel your booking, you will be offered a full refund or the option to rebook for alternative dates. If the new dates selected are of higher value, the difference in price will be payable by the guest. If the new dates are of lower value, the difference will be refunded.
5. Check‑In & Check‑Out
5.1. Check‑in: From 15:00. Check‑out: By 11:00. If you expect to arrive outside these hours, please contact us in advance.
5.2. Early check‑in/late check‑out may be available by prior arrangement and may incur a fee.
5.3. Guests are asked to leave the property in a reasonably clean and tidy condition. Excessive cleaning may result in deductions from the security deposit.
6. House Rules
6.1. No parties, events, or large gatherings are permitted.
6.2. Quiet hours: 22:00–08:00.
6.3. Smoking is strictly prohibited inside the property. A £150 cleaning fee applies for breaches.
6.4. Only registered guests may stay overnight.
6.5. Guests must not move furniture, tamper with safety equipment, or disconnect Wi‑Fi routers or smart devices.
6.6. Waste must be disposed of in the correct bins. Excess rubbish or contaminated recycling may incur a charge.
7. Damage, Breakages & Security Deposit
7.1. Guests are responsible for any damage, breakages, or loss caused during their stay.
7.2. Costs for repairs, replacements, or additional cleaning will be deducted from the security deposit.
7.3. If damages exceed the deposit amount, guests will be invoiced for the balance. 7.4. Guests must ensure all doors and windows are locked when the property is unattended.
8. Facilities & Appliances
8.1. Guests must use appliances, heating, and electrical equipment responsibly and in accordance with any instructions provided.
8.2. Any faults or issues must be reported immediately so we can resolve them promptly.
8.3. The property includes a washing machine, dishwasher, and other household appliances for guest use. Misuse may result in charges.
9. Parking
9.1. Free on‑site and on‑street parking is available.
9.2. Guests must park considerately and avoid blocking driveways or access routes.
10. Liability
10.1. We do not accept liability for loss, damage, or theft of personal property.
10.2. We are not liable for events outside our control (e.g., extreme weather or local disruptions) that may affect your stay.
11. Complaints
11.1. Please notify us immediately if you have any issues during your stay. Complaints made after departure may not be resolved.
12. Privacy
12.1. Your personal information will be handled in accordance with our Privacy Policy, which complies with UK GDPR regulations.
13. Governing Law
These Terms & Conditions are governed by the laws of Scotland. Any disputes will be subject to the jurisdiction of the Scottish courts.
14. Seasonal Minimum Stay
During peak periods (e.g., The Open Championship, Alfred Dunhill Cup, graduation weeks, major university events, etc.), a minimum stay of 7 nights may apply. This will be clearly communicated at the time of booking.
15. Special Event Pricing
Bookings made during designated special event periods (e.g., The Open Championship, Alfred Dunhill Cup, graduation weeks, major university events, etc.) are non‑refundable, regardless of notice given. Full payment is required at the time of booking. These terms will be clearly stated at the time of reservation.
16. Force Majeure
We are not liable for any failure or delay in fulfilling our obligations due to events outside our reasonable control, including but not limited to: Acts of God, war, terrorism, civil unrest, government restrictions, pandemics, extreme weather, or failure of public utilities.
In such circumstances:
We will make reasonable efforts to offer alternative dates or issue a credit voucher.
Refunds are not guaranteed and will be considered at our discretion.
Special event bookings remain non‑refundable, regardless of circumstances.
By making a booking, you confirm that you have read, understood, and agree to these Terms & Conditions.
For any questions or special requests, please contact us at: Claire@21kr.co.uk
Lamond Neuk Booking Terms and Conditions
Self‑Catering House – Terms & Conditions (Lamond Neuk)
Self‑Catering Accommodation Terms & Conditions
Thank you for choosing to stay at our self‑catering property, Lamond Neuk. These terms apply specifically to bookings for the self‑catering house and operate in addition to our general booking terms outlined above. By making a reservation, you agree to the following:
1. General Information
1.1. These terms apply to all bookings for Lamond Neuk made directly with us or via approved third‑party platforms.
1.2. Where a booking is made via a third‑party platform, their terms may also apply.
1.3. Maximum occupancy is 7 guests, including children. The 7th bed is a pop-up single bed that can be added to either of the upper floor bedrooms.
1.4. The property is located in a quiet residential area; guests must respect neighbours at all times.
2. Booking, Deposit & Payment
2.1. A booking is only confirmed once you receive written confirmation from us.
2.2. A non‑refundable deposit of 20% (or £100 minimum) is required for direct bookings.
2.3. The remaining balance is due 30 days before arrival.
2.4. A refundable security deposit of £300 is required. This will be returned within 7 days of departure, subject to inspection and any deductions for damage, excessive cleaning, or breach of house rules.
3. Cancellation Policy
3.1. Cancellations more than 30 days before arrival result in loss of deposit only.
3.2. Cancellations within 30 days of arrival are charged at 100% of the booking value. 3.3. No‑shows or early departures are charged in full.
3.4. Special event periods (e.g., The Open, Dunhill, graduation weeks) are non‑refundable and payable in full at the time of booking.
4. Check‑In & Check‑Out
4.1. Check‑in: From 16:00. 4.2. Check‑out: By 11:00.
4.3. Early check‑in/late check‑out may be available by prior arrangement and may incur a fee.
4.4. Guests must leave the property in a reasonably clean and tidy condition. Excessive cleaning may result in deductions from the security deposit.
5. House Rules
5.1. No parties, events, or large gatherings are permitted.
5.2. Quiet hours: 22:00–08:00.
5.3. Smoking is strictly prohibited inside the property. A £150 cleaning fee applies for breaches.
5.4. Pets are not permitted unless agreed in writing prior to booking.
5.5. Only registered guests may stay overnight.
5.6. Guests must not move furniture, tamper with safety equipment, or disconnect Wi‑Fi routers or smart devices.
5.7. Waste must be disposed of in the correct bins. Excess rubbish or contamination of recycling may incur a charge.
6. Damage, Breakages & Security Deposit
6.1. Guests are responsible for any damage, breakages, or loss caused during their stay.
6.2. Costs for repairs, replacements, or additional cleaning will be deducted from the security deposit.
6.3. If damages exceed the deposit amount, guests will be invoiced for the balance.
6.4. Guests must ensure all doors and windows are locked when the property is unattended.
7. Facilities & Appliances
7.1. Guests must use appliances, heating, and electrical equipment responsibly and in accordance with instructions provided.
7.2. Any faults or issues must be reported immediately so we can resolve them promptly.
7.3. The property includes a washing machine, dishwasher, and other household appliances for guest use. Misuse may result in charges.
8. Parking
8.1. Free on-site and on‑street parking is available.
8.2. Guests must park considerately and avoid blocking driveways or access routes.
9. Liability
9.1. We do not accept liability for loss, theft, or damage to guests’ personal belongings. 9.2. We are not liable for events outside our control (e.g., weather, power outages, local disruptions).
9.3. Guests use the property and its facilities at their own risk.
10. Complaints
10.1. Any issues must be reported during the stay so we can address them.
10.2. Complaints raised after departure may not be resolved.
11. Governing Law
These terms are governed by the laws of Scotland. Any disputes will be subject to the jurisdiction of the Scottish courts.
Privacy Policy
We believe privacy is an important part of our life, so we want to make sure you have a safe and enjoyable experience on our website.
Last Updated: 24/09/2024
At 21KR Bed and Breakfast, we are committed to protecting and respecting your privacy. This policy outlines how we collect, use, and store your personal information in accordance with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).
1. Information We Collect
We may collect and process the following personal data:
- Contact Information: Name, address, email address, phone number.
- Booking Details: Information related to your stay, including arrival and departure dates, number of guests, and any special requests.
- Payment Information: We collect payment details when you make a booking.
- Communication: Records of any correspondence between you and us.
- Website Use: Details about your visits to our website, such as your IP address, browser type, and cookies.
2. How We Use Your Information
We use your personal data to:
- Process bookings and manage your stay.
- Communicate with you regarding your booking or enquiries.
- Improve our services and website.
- Comply with legal obligations, such as tax and accounting requirements.
We will not use your information for marketing purposes unless you have expressly opted in to receive such communications.
3. Sharing Your Information
We will not share your personal information with third parties, except in the following situations:
- Service Providers: We may share your data with trusted third parties who help us operate our business, such as payment processors or booking platforms.
- Legal Obligations: We may share your information when required by law, for example, in response to a court order or legal process.
4. Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or to comply with legal obligations (e.g., tax records).
5. Your Data Rights
Under data protection law, you have the following rights:
- Access: You can request a copy of the personal data we hold about you.
- Rectification: You can ask us to correct any inaccurate or incomplete information.
- Erasure: You have the right to request that we delete your personal data, subject to certain conditions.
- Data Portability: You can request a copy of your data in a structured, machine-readable format.
- Objection: You can object to the processing of your personal data in certain circumstances.
- Withdrawal of Consent: If you have given consent to receive marketing, you can withdraw it at any time.
To exercise any of these rights, please contact us at claire@21kr.co.uk
6. Data Security
We take appropriate technical and organizational measures to ensure your personal data is secure and protected from unauthorized access, use, or disclosure.
7. Cookies
Our website uses cookies to improve your browsing experience. Cookies are small text files placed on your device that help us remember your preferences and understand how you interact with our site. You can adjust your cookie preferences in your browser settings.
8. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page, and we recommend reviewing it regularly to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this privacy policy, or if you wish to exercise your data protection rights, please contact us at:
21 KR Bed and Breakfast
claire@21kr.co.uk or 21krbandb@gmail.com